This privacy notice tells you how Scarsdale Vets will collect and process your personal data if you register as a client, purchase our services and products, and use our website.
Scarsdale Vets is an independent animal veterinary surgery in Derbyshire and the Midlands. We protect the health and well-being of your animals, offering a range of services that include: diagnosing and treating sick and injured animals, advising owners on the right animal care, and providing a range of care related products for purchase.
We take your privacy seriously. Our Data Protection team looks after data protection and would be happy to answer any of your questions about this privacy notice and how Scarsdale Vets uses your data. They can be contacted directly at email@example.com or on 01332 678333 for pets, 01332 294929 for farm and equine and 01283 568162 for Burton Pets.
There are four main ways we process the personal data you provide. We endeavour to keep this information accurate and up to date, and not keep it longer than is necessary.
In order to provide our service effectively and ensure the best possible care for your animals, we need to collect and process the following personal data when we register you as a client.
|Personal data type||How the data is collected|
|First name, Last name||As part of registering to be a client|
|Address||As part of registering to be a client|
|Phone number (normally a mobile)||As part of registering to be a client|
|Email address||As part of registering to be a client|
This personal data will be used for the following services and purposes:
We send all our clients the following marketing communications:
Clients find these communications useful in administering care to their animals and to keep up to date with what is going on at the surgery. They are only sent to clients and referring vets who can opt-out at any time.
The personal data that we process for these communications is first name, email address and mobile phone number.
We would like our clients to enjoy these communications, so it is important to note that you can opt-out at any time by:
There will be occasions where we will need to ask for your consent to share your personal data with a 3rd party:
Scarsdale Vets will not pass on your personal data to any third parties without your consent unless the law requires us to do so. We do not provide any personal data to the suppliers of the medicines we administer or the animal care products we sell.
When someone visits the websites we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to the various parts of the website. This information is processed in a way which does not identify anyone.
Scarsdale Vets uses a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses (a number assigned to each of your devices connected to the internet by your broadband provider) of visitors to the Scarsdale vets website.
We provide contact forms on our website and collect users’ personal information to help them complete certain tasks. Each form details the information required and an explanation of what the form is for. For general enquiries, once an enquiry has been dealt with, the data is deleted in line with Scarsdale Vets procedures.
We may pass on your personal data to service providers contracted to Scarsdale Vets in the course of dealing with you. They act as a data processor on our behalf and are obliged under contract to keep your details secure, and only use them to fulfil the services they provide on our behalf. When they no longer need your data to fulfil this service, they dispose of it in line with Scarsdale Vets procedures.
Scarsdale Vets is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.
In order to comply with our professional liability insurance, we keep and securely store past clients records for a minimum of seven years. This includes full name, address, email address and telephone number, but excludes bank account details.
We will only process your personal data whilst you are a client. After one year and six months of inactivity we will email or call clients to prompt them to see if they wish to remain as a client. After two years we will write to or call clients again. If there has been no activity for two years and six months, and no response to our enquiries we will close the client’s account and archive the data.
At any point while we are in possession of or processing your personal data, you the data subject, have the following rights:
If we do hold information about you we will:
Please note that you will need to provide proof of identity – a current passport or driving licence.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review: in the event that Scarsdale Vets refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.
We take the processing of your personal data very seriously and are here to help with any concerns you may have. Please do contact the Data Protection Managers at firstname.lastname@example.org or 01332 294929.
If you are still not happy with how your personal data is being processed by Scarsdale Vets or how your complaint has been handled, you also have the right to lodge a complaint directly with the Information Commissioners Office or by calling 0303 123 1113.