Client Care Advisor – Stapenhill & Stretton

  • Salary: £18,000

We are seeking an enthusiastic, organised and dynamic person to join our dedicated small animal practice team as a Client Care Advisor at our Burton based Practices in Stapenhill and Stretton.

About The Role

The role will provide a diverse and exciting opportunity for individuals who thrive on providing excellent client service and enjoy detail-focused work. You will often be the first point of contact for clients so you must be able to demonstrate genuine compassion and empathy, whilst remaining professional and helpful at all times.

A keen sense of initiative is required, along with excellent client communication skills. Flexibility is essential, as you will be required to work from either of our branches and to provide sickness/holiday cover. Adherence to data protection and client confidentiality is essential. You’ll be working in a fast-paced environment which provides different daily challenges, alongside skilled colleagues who are committed to giving clients and their pets a professional and caring veterinary service. Experience in a similar environment would be advantageous but not essential as full training will be given.

Main duties will include:

  • Promoting a positive client journey
  • Supporting the clinical team in arranging the best treatment for our patients
  • General reception and administration duties
  • Retail sales, stock control, cash handling, opening and closing up the practice

You will be working on a flexible contract to suit the needs of the business. The normal hours of work will be an average of 15 hours per week with the option of working additional hours to help cover holidays and absences. The shifts vary to fit in with business need but will be between 8.30am and 7.15pm weekdays, 8.30am and 4.00pm on Saturday and 9.00am to 12.30pm on Sunday. This role requires the successful applicant to be able to work alternate weekends.

The successful applicant must be able to work two weeks on a full time basis to commence with to enable full training to be undertaken. We offer 25 days holiday [pro rata] plus statutory holidays rising to 30 days with service, career development and an animal benefit scheme and of course the opportunity to join The Scarsdale Team!

This role satisfies national minimum wage.

Apply For The Role

Please send a copy of your CV, clearly stating the position you are applying for to: Early applications are advised.

Closing Date: 12pm Monday 04 June 2018