Pet Insurance

One of the most distressing situations is when a pet’s illness is curable but unfortunately the cost is too high for the owner, resulting in a much-loved pet being put to sleep.

Please insure your pet

One of the most distressing situations is when the pet’s illness is curable but unfortunately the cost is too high for the owner, resulting in a much loved pet being put to sleep. A less serious situation can occur when the owner has to opt for the second best treatment available for their pet, owing to money restrictions.

Pet insurance will cover the cost of accident and illness, giving you peace of mind.

Things To Consider When Choosing Pet Insurance

There are a few details you should consider when choosing pet insurance:

  • Be careful to check that the amount of the veterinary fee cover is adequate. Over time, a single illness can cost many hundreds or even thousands of pounds.
  • Check that there is a no limit on how long you can claim for each illness. Chronic conditions can go on for life, not just for 12 months.
  • Check that your pet will be covered in later years when they are most likely to need it.
  • Like your home and car insurance, pet insurance will have an excess, which you will pay for each condition. Vaccination, pregnancy, diet and most preventative care (e.g. flea products) are excluded. Some companies offer a pensioner or multi-pet discount.

Our staff will be able to guide you with general knowledge and what to look for when choosing pet insurance, however we cannot specifically recommend any particular company

More Information On Choosing Pet Insurance

Our only interest as a veterinary practice is to ensure we never compromise the quality of veterinary care on the basis of cost.

Frequently Asked Questions

  • When do I need to pay for my pets treatment? We are a payment at time practice therefore, payment is required at the time of treatment received. If you are given an estimate for a procedure, a 50% deposit is required to be paid upfront of the estimated costs. The remainder of treatment is then to be paid in full at the discharge appointment. Any follow up appointments must also be paid for at the time.
  • Will insurance cover the cost of my pets treatment? In most cases yes, but this is subject to your terms of cover and the condition being claimed. Even if we have authorised a direct claim, we cannot guarantee that your insurance company will pay the claim as this is their decision.
  • Can you claim my pets fees directly from their insurance companyIn most cases yes. But this is subject to the company you are insured with, terms of cover and at our discretion. If you require a direct claim you must inform our insurance team prior to the commencement of treatment. Direct claims can not be requested on discharge appointments.
  • What happens if my insurance company doesn’t settle the claim? In any case, where costs are not covered by your insurer for whatever reason, you will be required to pay for these costs in full at the time of request. Finance is available should you struggle to meet the costs in full. Please contact our credit control team to discuss this further.
  • I’m struggling financially as a result of coronavirus (COVID-19), can I request a payment holiday? We advise that you speak to your insurance provider.

Dedicated Insurance Administration Team

Our Insurance Administration Team are available from 8am until 6pm Monday to Friday.

These direct numbers can be used for customers wishing to discuss an insurance claim with their designated insurance administrator, who will be responsible for your claim from beginning to end.

Email The Insurance Admin Team

Free insurance admin for VIPs

Insurance admin fees are included as part of VIP Pet Club membership

Find out more

Find your local practice

Pride Veterinary Centre

01332 678333
Riverside Road, Pride Park, Derby DE24 8HX
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Hilton

01283 732999
6 Witham Close, Egginton Road, Hilton DE65 5JR
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Mickleover

01332 518585
73 Devonshire Drive, Mickleover, Derby DE3 9HD
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Oakwood

01332 666500
Unit 9, Oakwood District Centre, Oakwood, Derby DE21 2HT
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Park Farm

01332 554422
Park Farm Centre, Allestree, Derby DE22 2QQ
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Shelton Lock

01332 700321
247 Chellaston Road, Shelton Lock, Derby DE24 9EG
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Stapenhill

01283 568162
90 Spring Terrace Road, Stapenhill, Burton on Trent DE15 9DX
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Stretton

01283 565333
36 The Green, Stretton, Burton on Trent DE13 0EQ
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Alfreton

01773 304900
Unit 2, Nottingham Road, Alfreton DE55 7GR
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Langley Mill

01773 304914
227 Station Road, Langley Mill, Nottingham NG16 4AD
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Wollaton

0115 697 6586
64 Trowell Road, Nottingham NG8 2DF
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