Home Visits

We appreciate that there are circumstances where home visits are desirable. We are happy to make visits to your pets in your home. We ask that you give us notice to fit these into the working day and we can best do this if you call us first thing in the morning. In the event of an emergency it is always better for your pet to be seen at the hospital where possible. Do phone us to let us know you are on your way and we can prepare for your pet’s arrival. By bringing your pet straight to us we can provide optimal care and treatment on site, where we have a full range of diagnostics and treatment facilities.

Home visits usually mean a vet and nurse being out of the hospital for a significant period of time, and in some incidences we would encourage you to bring your pet to us.

We encourage you to drive, get a lift or taxi to the hospital in order that your pet can receive immediate and appropriate veterinary attention. In some circumstances we can provide a veterinary ambulance to bring your pet to the hospital.

Should you need to speak with us, please contact us on 01332 678333

Home Visits and Transportation of pets

Please be aware that owners are responsible for transporting their animals to our hospital, including in emergency situations, where there is access to a full range of equipment, veterinary medicines and appropriate facilities. Owners are encouraged to think about how they can do this and make plans before an emergency arises. Examples include their own transport, a family member, friend or neighbour’s transport, an animal ambulance or a taxi service that will transport animals.

Veterinary surgeons are not obliged to attend away from the practice, unless in their professional judgement it is appropriate to do so. This applies even if owners demand attendance away from the practice or the owner’s personal circumstances mean that they have to make special arrangements to transport their animal to the practice. Where a veterinary surgeon has declined to visit but offered to see the animal at the practice the responsibility for the animal’s welfare rests with the owner.