Emily Roome – Practice Manager
Emily Roome is the Practice Manager of Pride Veterinary Centre and the branches and has a very varied job that makes no two days the same. Being Practice Manager means that she gets to meet many different people, helping out on reception and also getting involved with clients and animals alike.
Emily started working for Scarsdale Vets in 2010. Coming from a catering background, she decided that it was time to do something different and has never looked back since. Emily responsibilities range from managing the front of house staff to coordinating events and ensuring all our buildings are in good condition.
In her free time, Emily likes to spend time with her family and going on bike rides.
Lesley Tovey – Reception Manager
Lesley started working as Reception Manager in October 2014 and manages reception at Pride Veterinary Centre and the Scarsdale Vets branch practices.
Lesley really loves dealing with our clients and providing the best possible service for their lovely pets.
In her spare time, Lesley enjoys spending time with her friends and family and walking her two rescue dogs, Dyllon and Bracken with her Dog Walking group based in Derbyshire. They go for some lovely walks across the Peak District.
The Reception Team
The Scarsdale Reception Team are a friendly and knowledgeable team with staff working at Pride Veterinary Centre and the branch surgeries.
Their roles are diverse, and include booking in appointments, meeting and greeting clients and their pets, dealing with client queries and ensuring the comfort of clients and their pets whilst in the practice. Reception also look after the main switchboard for the practice, and carry out administration for insurance claim forms, vaccine cards, ID chip paperwork, and assist the pharmacy staff with making up prescriptions. Reception are a key means of communication between the vets and nurses, and our clients, and are responsible for ensuring leaflets, newsletters and information is available for clients and visitors.
Jill Heidriech manages the shop area at Pride Veterinary Centre, with the retail areas of the branches being organised by the branch reception staff.