This month we find out more about Jo Bell, Line Manager in client care based at Pride Veterinary Centre.
When did you start working for Scarsdale Vets?
I joined Scarsdale in September last year after moving to Derby from my home town of Scarborough where I had worked in a vets as a receptionist for just over five years.
What does your job entail on a day to day basis?
My job is extremely challenging and varied which is why I love it! My focus and that of our team is client care, it is our top priority that every step of the client journey with Pride, from first walking into the building or contacting the practice by email or phone is first class and as efficient and helpful as possible.
What do you love the most about working at Scarsdale Vets?
I love that without fail everyday I learn something new and I really enjoy the client interaction alongside meeting all the diverse and interesting pets that visit us. Our job can be very challenging and difficult at times, often stressful and sometimes upsetting but when you support clients through their most difficult times and see the difference it can make to them it makes it all worthwhile. I also love that it keeps us on our toes, there are not enough hours in the day and no two days are the same!
When you are not at work, tell us a little bit about what else you do?
Outside of work I am loving exploring the beautiful Derbyshire countryside with my lively three year old Sprocker Luna. I love the fact that the area is so dog friendly leading to lots of lovely lunches out!