Is My Local Practice Still Open?
We have made the decision to temporarily close our Hilton, Mickleover, Oakwood, Alfreton, Wollaton and Stretton practices.
The following practices remain open for ill pets and emergencies only:
Opening times are subject to change at short notice. We advise that you keep up to date with the latest information on our Facebook pages:
We are no longer allowing clients in to any of our practice, so please bring your phone with you and call us to let us know that you have arrived. A member of our team will then come and collect your pet and take them to the consult room, where a vet will call you back to take history and carry out the examination.
You will be called back once a treatment plan has been advised, and will need to consent over the phone. Any payment for treatment will be taken over the phone.
If your pet can be discharged same day, they will be brought back to your car, along with any medication.
What Is An Emergency Or Sick Pet Consultation?
An emergency is classified as any treatment of sick or injured pets. This is anything you would normally bring your pet to the vet for out of hours or require a same day emergency appointment for. If you aren’t 100% sure whether your pet is an emergency, please call the nearest practice to you that is open, and they will be able to advise whether you need to bring your pet to the practice.
Vaccinations, routine health checks, nurse consultations and neutering are not sick pet or emergency consultations.
My Household Is Self-Isolating But My Pet Requires Emergency Care. What Should I Do?
We will still see pets that are sick or require emergency care that come from households that are self-isolating, so please call your local practice to book an appointment. However, we do ask that you follow some additional precautions for the safety of our team and to help reduce the spread of the disease:
- Please arrange for an individual not in your household, or self-isolating themselves to bring your pet to their appointment.
- They will need to call the practice on arrival and wait in the car whilst a member of our team come to collect your pet.
- You will be called (if you are well enough) by the vet once your pet is in the practice so we can take history and any further information before examining your pet, and providing a treatment plan.
- We will then ask you to consent to treatment over the phone.
- A consent form will be brought to the person accompanying your pet to sign, before any treatment progresses.
- If your pet can be sent home the same day, payment will be taken over the phone and your pet will be brought back to your car along with any medication administered. If we keep your pet in the hospital, a deposit will be taken over the phone. Unfortunately, you will be unable to visit your pet throughout the duration of its stay.
- On collection of your pet, please ask the person collecting your pet to call reception to announce their arrival and any further payment required will be taken over the phone.
- A vet or nurse will discharge your pet along with any medication to your car, and collect any insurance paperwork
Can I Still Order Medication For My Pet?
Yes, we are still prescribing medication. We ask that you please contact the nearest practice to you that is open to order any medication your pet needs. We are dealing with a high volume of calls and emails, so please allow plenty of notice for us to get medication ready for you.
Any payment for medications will be taken over the phone.
We are no longer allowing clients in to any of our practices to help reduce the spread of the disease. As such, please call the practice when you arrive to collect your medication and wait in your car. One of our team will then come out to deliver the medication to you.
Can I Still Get Flea & Worm Treatment?
We are still prescribing flea & worm medication for your pets, which can be collected at the nearest practice to you that is open. Please call your local practice to order (you may be asked to weigh your pet at home in order for us to prescribe the correct dosage). Payment will be taken over the phone.
When you come to collect your pet’s medication please call the practice you are collecting it from and wait in your car. A member of our team will then come outside to deliver the medication to you.
My Pet’s Vaccinations Are Due – Are You Still Booking Appointments?
In line with the government’s guidelines, we are only booking appointments for sick pets and emergencies. This means we are unable to administer vaccinations at this moment in time.
Your pet should have some protection for about three months after their booster is due. We have written some guidance for protecting and keeping pets who are unable to have vaccinations safe during the current Coronavirus COVID-19 pandemic. Read it here.
